Refund policy

Returns & Refund policy

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances

If you are unhappy with an item purchased with us or have a change of mind we will happily collect the item and offer you a full refund. Please read the following Terms and Conditions of returns.

Terms and Conditions of Returns

All our bedframes and mattresses come with a return charge of £69.00. This charge is only applied if the item is sent back for example change of mind, wanting a different colour.

1. - Please note if the item is faulty we will pick up the item free of charge and provide you with an exchange or full refund within 90 days of purchase.
2. - Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
   (a) We receive the returned product within 14 days following the date of [purchase /delivery] of the product;
   (b) The returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
3. - Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items which may be subject to a restocking fee of 50%
4. Note:
   No returns on any beds ordered with bespoke sizing i.e higher headboards
   No returns on our accessories range

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping fees are to be paid by the customer, unless the product is defective. In this case of fauilty item only, we’ll cover return shipping cost. The buyer must make the request within 14 calendar days following receipt of the order. The return shipping costs will be deduted from the refund.

To start a return, you can contact us at info@completecomfortbeds.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.